Refund and Returns Policy
Refund and Returns Policy
Ever ON BD strives to ensure you are satisfied with every purchase. If you’re not completely satisfied with your order, here’s our policy on returns and refunds:
1. Eligibility for Returns
- Return Window: Items are eligible for return within [specify time, e.g., 30 days] of purchase, provided they are unused and in their original packaging.
- Condition Requirements: Items must be unused, undamaged, and returned with all original packaging and tags.
- Non-Returnable Items: Specify items that cannot be returned, such as perishable goods, personalized items, or clearance items (if applicable).
2. Return Process
- Initiating a Return: To initiate a return, please contact our customer service team at [contact information] or fill out the return form on our website.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or there was an error with the order.
- Return Label: Mention if a return label is provided and any associated fees, if applicable.
3. Refund Policy
- Processing Time: Refunds are processed within [specify time, e.g., 7-10 business days] once we receive and inspect the returned item.
- Refund Method: Refunds will be issued to the original payment method. If you paid by credit card, please allow additional time for the bank to process the refund.
- Partial Refunds: Explain situations where partial refunds may apply, such as items with obvious signs of use or missing parts.
4. Exchanges
- Exchange Eligibility: Exchanges are allowed for defective or damaged items only. If you need a different item, we recommend returning the original item for a refund and placing a new order.
- Process: To request an exchange, contact our customer service within [specify time frame] after receiving your item.
5. Damaged or Defective Items
- Reporting Issues: If you receive a damaged or defective item, contact us within [specify time, e.g., 7 days] of receiving your order. Provide photos of the damage and details about the issue.
- Resolution: We will replace defective or damaged items or issue a full refund, including shipping costs, if reported within the specified timeframe.
6. Late or Missing Refunds
- If you haven’t received your refund within [specify time, e.g., 14 days] after the item was processed, please contact us at [contact information].