Exchange & Refund Policy – Ever On BD

At Ever On BD, customer satisfaction is our top priority. We strive to ensure a smooth and transparent shopping experience. Please read the following Exchange & Refund Policy carefully before making a purchase.

🔁 Exchange Policy

Exchange is applicable only under the following conditions:

• Shoe size issues

• Our delivery mistakes

• Delivered product is damaged, defective, or incorrect

Exchange Guidelines:

• Exchange requests must be made within 48 hours of receiving the product.

• Customers must provide a short video of the product clearly showing the issue.

• The video must be sent via WhatsApp: +8801719-557606
  (Please mention your Order ID while sending the video.)

• If the exchange request is made without any fault from our end, the customer must bear the delivery charge.

❌ Non-Exchangeable Cases

• Change of mind after receiving the product

• Products used, worn, washed, or damaged by the customer

• Exchange requests made after 48 hours

💸 Refund Policy

Refunds are applicable only if:

• The product is damaged, defective, incorrect, or incomplete at the time of delivery

• An exchange is not possible due to product unavailability

• The issue cannot be resolved through replacement

Important Notes:

• Products are not eligible for refund due to change of mind.

• Relevant product-specific terms and conditions will always be mentioned on the product page.

✅ Valid Reasons to Return a Product

• Delivered product is physically damaged or defective

• Delivered product does not match the description on the website

• Delivered product is incomplete or missing parts

• Shoe size does not match the ordered size

❌ Reasons Not Considered Valid

• You no longer need the product

• You changed your mind after placing the order

📦 Terms & Conditions for Return

• The product must be unused, unworn, and unwashed

• Original tags, manuals, warranty cards, accessories, and freebies must be included

• The product must be returned in its original and undamaged packaging

⏳ Refund Processing Time

• Returned products will be received within 2–3 working days after dispatch by the customer

• Quality check will take 1–2 working days

• Refunds will be processed within 7 working days

• In rare cases, refund processing may take longer due to courier or unavoidable delays

📞 Complaints & Customer Support

For quick assistance:

• Call / WhatsApp: +8801719-557606

• Facebook Page Inbox

Our support team is available to help you with any issues or concerns.

Thank you for shopping with Ever On BD.
We appreciate your trust and support 🤍